The management of Grid Electric believes that customer (client) delight is an important key to success of our business. This message is cascaded throughout the company.
We have developed a comprehensive approach to customer care and to minimising defects on all our schemes. Our objective is to achieve customer delight and repeat business by providing electrical solutions that conform to agreed requirements.
Grid Electric continually works to provide customers with superior service, in each area of the business having clear policies, rules, and supporting mechanisms to ensure consistency during each interaction and would like to hear feedback from our stakeholders in order to maintain our continuing high standards; we issue a customer satisfaction report on all completed projects that our customers may complete and return. This way we constantly monitor the quality of workmanship through the quality of management.
We have introduced a web-based survey solution that enables clients to easily submit their insights, performance score and feedback.